Please use this identifier to cite or link to this item: http://prr.hec.gov.pk/jspui/handle/123456789/17463
Title: Effect of Incivility, Emotional Exhaustion, and Psychological Hardiness on Teachers Performance
Authors: Akhter, Khatiba
Keywords: Social Sciences
Education
Issue Date: 2021
Publisher: Mohi-Ud-Din Islamic University, Nerian Sharif, AJ&K
Abstract: This study examined the effect of family incivility, family-workplace conflict and supervisors’ incivility on performance of the teachers. The performance was divided into two components, i.e. in-role and extra-role. The study also examined the mediating role of emotional exhaustion and moderating role of psychological hardiness in each hypothesized effect, in addition to their direct effect on both performance components. Population of the study was comprised of regular teachers and their supervisors from public sector universities of AJ&K. Some pre-determined conditions delimited the population to 501 teachers and 87 supervisors. The study adopted universal sampling technique and total population was taken as sample of the study. For data collection, scales were adopted from published sources. Time lagged primary data were collected from teachers and their respective supervisors in three phases. For this purpose, questionnaires were mailed to each category of the respondents, separately. With systematic follow up, most of the responses were received. Few respondents from each category, however, did not respond while few questionnaires were discarded on account of incomplete information. Final response rate remained 80.4% as 403 out of 501 questionnaires mailed to the teachers in the first phase of data collection were used for analysis purposes. Analysis of data was done with the help of SPSS and AMOS. Basic data properties were examined in SPSS while SEM was applied in AMOS to examine the hypothesized direct effects. CFA was used to establish the models’ fitness. For mediation and moderation analysis, PROCESS macro developed by Hayes (2013) was applied. Results indicated a significant effect of family incivility, family-workplace conflict and supervisors’ incivility on extra-role performance of the teachers. Regarding in-role performance, the effect of supervisors’ incivility was only significant. The study further showed a significant effect of emotional exhaustion on each performance vii component. In addition, it mediated the effect of family-workplace conflict and supervisors’ incivility on teachers’ job performance. Similar mediation for effect of family incivility was, however, not found. Psychological hardiness also affected each performance component significantly. In parallel, it moderated the effect of family incivility and family-workplace conflict on performance of the teachers. Similar moderation for the effect of supervisors’ incivility was not noticed. Findings of the study provided useful insights in the area of incivility and associated outcomes. Based on findings, the study suggested necessary interventions to promote an organizational culture, free from any sort of uncivil behaviour and supportive to effectively absorb the external shocks. Despite of its strengths, the study has few limitations pertaining to data collection, sample choice, performance measures and selection of the variables. Readers should consider the limitations in interpretation and generalization of the findings. The study also proposed some possible future research extensions to address the limitations and generate broader results. Keywords: Incivility, family-workplace conflict, emotional exhaustion, psychological hardiness, teachers’ job performance
Gov't Doc #: 23578
URI: http://prr.hec.gov.pk/jspui/handle/123456789/17463
Appears in Collections:PhD Thesis of All Public / Private Sector Universities / DAIs.

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