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dc.contributor.authorImran, Muhammad-
dc.description.abstractEmployee retention is one of the main challenges facing the banking industry top management in today’s competitive environment. This research study examines the effects of CSR and servant leadership on turnover intention by mediating the effects of work engagement and burnout. The Self-concept theory is helpful to understand how employee’s turnover intention is influenced by their perceptions of the workplace’s working environment and leaders who guide them. The self-concept theory explains the role of CSR and servant leadership on turnover intention, while the conservation of resources theory provides the avenues for the role of work engagement and burnout as key mediators of the study. The research study is based on the post positivist philosophical approach and, hence, the quantitative method is used for the collection of data through the survey from a commercial bank’s employees of Khyber Pakhtunkhwa Province of Pakistan. The study is cross-sectional in nature as data has been collected from 414 respondents at once. SPSS and AMOS software was used for data analysis. The data were tested for normality, reliability, factor analysis, correlation, regression, and mediation analysis. The process-macro introduced by Hayes was used for mediation. The findings of the study show that CSR, servant leadership, and work engagement are negatively related to turnover intention while burnout is positively related to turnover intention. In terms of mediation, it was found that work engagement is partially mediated among CSR, servant leadership, and turnover intention. In the same way, it was found that burnout also played a role as a partial mediator among CSR, servant leadership, and turnover intention. The results confirmed that the banking sector follows the employee-related CSR practices, as well as leaders, act as servant leaders then employees are motivated to work (i.e. work engagement) and reduces the intentions to leave the bank vice versa. The study is useful for academicians and banking sector policymakers at both private and vii government level. Current research can help the top management of banks to reduce the turnover intention of employees by implementing employee-related CSR practices and ensure that leaders play the role of a servant leader on the branch level. Future researches can be done by using servant leadership as a moderator between CSR and work engagement. Key Words: CSR, Servant Leadership, Work Engagement, Burnout, Turnover Intention, Banking, Pakistanen_US
dc.description.sponsorshipHigher Education Commission Pakistanen_US
dc.publisherQurtaba University of Science & Information Technology, Peshawar.en_US
dc.subjectManagement Sciencesen_US
dc.subjectBussiness & Managementen_US
dc.titleEffect of Corporate Social Responsibility and Servant Leadership on Turnover Intention: The Mediating Role of Work Engagement and Burnouten_US
Appears in Collections:PhD Thesis of All Public / Private Sector Universities / DAIs.

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