Please use this identifier to cite or link to this item: http://prr.hec.gov.pk/jspui/handle/123456789/14798
Title: A Study of Personality Traits as a Predictor or Relational Coordination, and Their Multilevel Outcomes in the Hospitals of Peshawar, Pakistan
Authors: Tahir, Muhammad
Keywords: Bussiness & Management
Issue Date: 2019
Publisher: Qurtaba University of Science & Information Technology, Peshawar.
Abstract: Relational coordination is an emerging human resource (HR) related concept, based on the communication and collaboration based network of ties between task participants, and produce favorable efficiency and quality outcome. In the current study, the focus was to propose and test new predictor and outcome of relational coordination in the healthcare context of Peshawar, Pakistan. The objective of this study was to measure the effects of Big Five personality traits on the relational coordination. The objective was also to test whether relational coordination is leading to efficiency, quality, employees, and customer related outcomes. Similarly, the objective was to assess if relational coordination works as a mediator between the Big Five personality traits and efficiency, quality, employees, and customer related outcomes. Finally, the objective was to compare the relational coordination between the public and private hospital staff. In terms of research methodology, the study followed the positivism paradigm, used the deductive approach, and quantitative method of data collection and analysis. Furthermore, a survey based on previously developed measures is used for data collection. Through stratified random sampling, data is collected from doctors, nurses, and support staff from five public and five private sector hospitals located in the city of Peshawar, Pakistan (n=978). Additionally, data on relational coordination and service quality and patient satisfaction is also collected from patients based on convenience sampling. The study used the internal method for establishing reliability for which all variables had Cronbach alpha and composite reliability (CR) of above 0.60 thus indicating reasonably good reliability. Validity is established using two methods including content validity, and through confirmatory factor analysis (Convergent, Construct, and Divergent validity). Results related to the first objective shows that extraversion, agreeableness, conscientiousness, and neuroticism are having significant effects on relational coordination; ix while, openness to experience had insignificant effects on the relational coordination. For the second objective, findings are that relational coordination among staff is having significant effects on the perceived service quality (quality outcome), employee creative involvement (employee outcome), and patient satisfaction (customer outcome); while, efficiency outcome (Average number of patients treated per day) turned out to be insignificant. For the third objective, mediation analysis shows that relational coordination works as a mediator between the Big Five personality traits and service quality (quality outcome); between the Big Five personality traits and the employee creative involvement (employee outcome); and between the Big Five personality traits and patient satisfaction (customer outcome). The role of relational coordination as a mediator between the Big Five personality traits and the average number of patients treated per day (efficiency outcome) is not established. Finally, findings related to the fourth and last objective is that relational coordination is not significantly different between the public and private sector hospital staff. The findings of the study have implications for the management of healthcare and the number of recommendations is made. Keywords: Relational Coordination, Big Five Personality Traits, Outcome, Healthcare, Peshawar, Pakistan. Relational coordination is an emerging human resource (HR) related concept, based on the communication and collaboration based network of ties between task participants, and produce favorable efficiency and quality outcome. In the current study, the focus was to propose and test new predictor and outcome of relational coordination in the healthcare context of Peshawar, Pakistan. The objective of this study was to measure the effects of Big Five personality traits on the relational coordination. The objective was also to test whether relational coordination is leading to efficiency, quality, employees, and customer related outcomes. Similarly, the objective was to assess if relational coordination works as a mediator between the Big Five personality traits and efficiency, quality, employees, and customer related outcomes. Finally, the objective was to compare the relational coordination between the public and private hospital staff. In terms of research methodology, the study followed the positivism paradigm, used the deductive approach, and quantitative method of data collection and analysis. Furthermore, a survey based on previously developed measures is used for data collection. Through stratified random sampling, data is collected from doctors, nurses, and support staff from five public and five private sector hospitals located in the city of Peshawar, Pakistan (n=978). Additionally, data on relational coordination and service quality and patient satisfaction is also collected from patients based on convenience sampling. The study used the internal method for establishing reliability for which all variables had Cronbach alpha and composite reliability (CR) of above 0.60 thus indicating reasonably good reliability. Validity is established using two methods including content validity, and through confirmatory factor analysis (Convergent, Construct, and Divergent validity). Results related to the first objective shows that extraversion, agreeableness, conscientiousness, and neuroticism are having significant effects on relational coordination; ix while, openness to experience had insignificant effects on the relational coordination. For the second objective, findings are that relational coordination among staff is having significant effects on the perceived service quality (quality outcome), employee creative involvement (employee outcome), and patient satisfaction (customer outcome); while, efficiency outcome (Average number of patients treated per day) turned out to be insignificant. For the third objective, mediation analysis shows that relational coordination works as a mediator between the Big Five personality traits and service quality (quality outcome); between the Big Five personality traits and the employee creative involvement (employee outcome); and between the Big Five personality traits and patient satisfaction (customer outcome). The role of relational coordination as a mediator between the Big Five personality traits and the average number of patients treated per day (efficiency outcome) is not established. Finally, findings related to the fourth and last objective is that relational coordination is not significantly different between the public and private sector hospital staff. The findings of the study have implications for the management of healthcare and the number of recommendations is made. Keywords: Relational Coordination, Big Five Personality Traits, Outcome, Healthcare, Peshawar, Pakistan.
Gov't Doc #: 20167
URI: http://prr.hec.gov.pk/jspui/handle/123456789/14798
Appears in Collections:PhD Thesis of All Public / Private Sector Universities / DAIs.

Files in This Item:
File Description SizeFormat 
Muhammad Tahir Thesis (Ph.D Mgt. Sc.) 2019 qurtuba uni peshwar prr.pdfPhd thesis4.76 MBAdobe PDFView/Open


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.